• PHARMACIST SUPPORT

    Find all the answers to your questions here

Getting Started

  1. Go to the Create Pharmacist Account page
  2. Create a user name and fill in your details
  3. Verify your email address by following the link in the email received and entering your user credentials again in the new window

MR Assist has been designed to enable pharmacists to complete HMRs regardless of whether the referring clinic is using the software. However, we recommend that before you get started, you encourage the referring clinic to sign up to MR Assist. It is free and will save them considerable time and effort in monitoring HMRs.

Adding a clinic

  1. Go to Contacts > Clinics
  2. Fill in the details of the clinic that you want to connect with, ensuring that the email address you enter is the email that the clinic has used or will use to register with MR Assist. As the email is the unique identifier, we recommend that you contact the clinic before adding them on MR Assist and clarify which email they currently use or would use to log in to MR Assist.

If the clinic is already using MR Assist, an invitation will be sent to them to connect. They will need to accept this invitation before you can receive referrals from them through MR Assist.

If the clinic is not using MR Assist, you can opt to send them an invitation to join MR Assist and connect with you. If they choose not to join MR Assist, you can still complete HMRs on MR Assist but you will have to enter the referrals manually yourself.

You can also connect with a clinic by accepting an invitation from them. These will appear in Contacts > Incoming.

Under the Contacts > Clinics tab, you will notice a Status column in the table, which indicates whether you are connected with the clinic through MR Assist.

‘Pending’ indicates that you are awaiting acceptance of your invitation by the clinic and ‘Linked’ indicates that you are connected. You cannot receive referrals unless you are linked.

If you no longer wish to receive HMRs from a clinic or doctor, you can disable the connection temporarily by clicking ‘Edit’ and ‘Disable Contact’. You can re-connect at any time by clicking ‘Edit’ and ‘Enable Contact’.

You must know the referring doctor’s provider number if you are completing a referral from them. If they are not using MR Assist, you will need to request this number from them. If they are using MR Assist, these details will be known when you accept a connection request.

Edit Profile

  1. Click on the Profile tab
  2. Under the Profile sub-heading click the ‘Edit’ button
  3. Change the details as necessary and click ‘Update’
  1. Click on the Profile tab
  2. Under the Actions sub-heading click the ‘Change Password’ button
  3. Follow the prompts
  1. Go to user.mrassist.com.au
  2. Click on ‘Reset Password’
  3. Type in your email address and click ‘Reset Email’
  4. Follow the prompts sent to your email

Under the Profile tab, you can select and deselect the actions for which you would like to receive an email notification by checking the relevant boxes and clicking the ‘Update Preferences’ button.

Referrals

Your referrals are available for viewing under the HMRs > Current Referrals tab.

When the referring clinic is using MR Assist, you will be notified via email when they send you a new referral. To accept the referral:

  1. Go to HMRs > Current Referrals > New Referrals
  2. Select the relevant referral and click ‘Accept’

When the referring clinic is not using MR Assist, you will need to enter the referral manually. To do this, you will require a signed copy of the referral.

  1. Go to HMRs > Create New Referral
  2. Select the referring doctor and clinic from the drop down menus and enter the patient name
  3. Upload the signed copy of the referral
  4. Click ‘Submit’

Accepting a referral

  1. Click HMRs > Current Referrals > New Referrals
  2. Select the check box next to the relevant referral(s). You can select all referrals by checking the box in the title row.
  3. Click the ‘Accept’ button

Declining a referral

  1. Go to HMRs > Current Referrals > New Referrals
  2. Select the check box next to the relevant referral(s)
  3. Click the ‘Decline’ button
  4. Select a reason for declining from the drop down menu, enter comments (if desired) and click ‘Decline’. The clinic will be automatically notified.

You can also decline a referral at any point before completion by clicking ‘View’ next to the relevant referral and clicking ‘Decline HMR’

After you have accepted a referral, the next step is to schedule an interview time.

  1. Click HMRs > Current Referrals > Unscheduled
  2. Click ‘View’ next to the relevant referral
  3. Click the ‘Schedule HMR’ button and enter a date and time for the interview
  4. Click ‘Proceed’
  1. Go to HMRs > Current Referrals > Scheduled (if it is before the initially scheduled interview date) or HMRs > Current Referrals > Pending Report (if it is after the initially scheduled interview date)
  2. Click ‘View’ next to the relevant referral
  3. Click the ‘Re-Schedule HMR’ button and enter a new date and time
  4. Click ‘Proceed’
  1. Go to HMRs > Search Referrals
  2. Type in the patient, doctor or clinic name and click ‘Search’

Alternatively there is also a search bar at the top of the page.

Completing HMRs

To complete a home medicines review, go to HMRs > Current Referrals and click ‘View’ to the left of the relevant patient. There are 10 sections that require completion and we recommend that you complete them in order, however you can go back later and edit details if need be.

When you have completed a section, check the box directly under the headings that says ‘<Section Name> completed’ to indicate that you have completed that section. The grey bar under the section heading will turn green to indicate that you have completed that section. You will need to check all of the sections in this way to submit the report.

The ‘Referral’ tab contains the general details regarding the HMR and patient. Here you can schedule, re-schedule or decline an HMR; upload a copy of the referral and signed 6CPA Privacy Form; and enter or edit the patient’s details.

The ‘Location’ tab is intended for auditing purposes to prove that you were at the patient’s home at the time of the HMR. It should be used when you are at the patient’s home, assuming you have your laptop or tablet with you.

When you are at the HMR interview, click ‘Detect Current Location’, check to ensure the location is accurate and then click ‘Save Location’.

The location function is an optional feature but we recommend that you use it in case you are audited.

The ‘Introduction’ section is designed to create an introductory paragraph for your HMR report. To save you time on repeated HMRs, we recommend you create a template that will automatically update the HMR with the patient’s details.

Creating an introduction template

  1. Click ‘Add or Edit Templates’
  2. Give the template a title in the ‘Title’ box
  3. Write your introduction in the box titled ‘Introduction’
  4. Quick tags can be used to automate the relevant details in your reports. Insert quick tags into your template by clicking the cursor where you want the quick tag inserted and then click the relevant quick tag.
  5. Once you are happy with your introduction, click ‘Save and Preview’.
  6. Review how the introduction will appear for that patient’s HMR.
  7. If you would like to use that template as the introduction for that HMR, click ‘Save as Introduction for this HMR’.

Selecting an existing template

Select a template from the drop down menu and click ‘Update and Preview’.

The ‘Info’ section contains some basic options that are included for claiming purposes.

The Preferred Pharmacy is included in the HMR.

The Reason for Referral is included in the claim form as is location.

If you select the location as ‘Other’, you must complete the further details requested and also have evidence of prior approval which should be submitted with the claim form to the Pharmacy Guild. As MR Assist does not actually enable you to submit the claim form automatically to the Guild, you will need to ensure that you remember to do this manually.

The ‘Medication’ section is used to form the Medication List.

Adding medications to the list

  1. Add medications one at a time by typing in the ‘Medication’ box and selecting from the list that will drop down automatically.
  2. Select the medication category and complete the remaining boxes and medication status.
  3. Click the ‘Add’ button to add the medication to the Medication List.

Reviewing the Medication List

  1. To delete a medication from the Medication List, click ‘Delete’ next to the relevant medication in the table.
  2. To edit the medication details, click ‘Edit’ next to the relevant medication in the table, change the details as necessary and click ‘Update’.

You can preview the Medication List as it will appear to the GP by clicking ‘Preview Medication List’.

‘Issues’ is the foundation of your HMR and Medication Management Plan. It follows SOAP report writing guidelines to assist you in producing a high quality report.

Entering an issue manually

  1. Fill in the boxes.
  2. You can elect to exclude an issue from the Medication Management Plan by checking the box at the bottom of the data entry section.
  3. Click the ‘Add’ button to save the issue.

Creating an issue template

  1. Click ‘Add or Edit Templates’
  2. Give the template a title in the ‘Title’ box
  3. Fill in the boxes with your content
  4. Quick tags can be used to automate the relevant details in your reports. Insert quick tags into your template by clicking the cursor where you want the quick tag inserted and then click the relevant quick tag.
  5. Once you are happy with your issue, click ‘Save and Preview’.
  6. Review how the issue will appear for that patient’s HMR.
  7. If you would like to include that template as an issue for that HMR, click ‘Add to Issues’.

Selecting an existing template

Select a template from the drop down menu and click ‘Add’.

Reviewing the Medication Management Plan

You can review the issues included in the Medication Management Plan at the bottom of the page and edit or delete if necessary. You can also re-order the issues by clicking the up or down arrows in the table.

You can preview how the Medication Management Plan will appear to the GP by clicking ‘Preview Medication Management Plan’ in the top right corner.

You can either enter ‘Education & Advice’ points manually or create templates for simple addition each time.

Creating an Education & Advice template

  1. Click ‘Edit Education & Advice Templates’
  2. Give the template a title in the ‘Title’ box
  3. Fill in the Actions box with your content
  4. Quick tags can be used to automate the relevant details in your reports. Insert quick tags into your template by clicking the cursor where you want the quick tag inserted and then click the relevant quick tag.
  5. Once you are happy with your Education & Advice, click ‘Save and Preview’.
  6. You can review how the Education & Advice will appear for that patient’s HMR below.
  7. If you would like to include that template in the HMR, click ‘Add to Education & Advice’.

Selecting an existing template

Select the template from the drop down menu and click ‘Add’.

Reviewing the Education & Advice list

You can review the points included in the HMR at the bottom of the page and edit or delete if necessary. You can also re-order the points by clicking the up or down arrows in the table.

The ‘Conclusion’ section is designed to create a concluding statement for your HMR report. To save you time on repeated HMRs, we recommend you create a template that will automatically update the HMR with the patient’s details.

Creating a conclusion template

  1. Click ‘Add or Edit Templates’
  2. Give the template a title in the ‘Title’ box
  3. Write your conclusion in the box titled ‘Conclusion’
  4. Quick tags can be used to automate the relevant details in your reports. Insert quick tags into your template by clicking the cursor where you want the quick tag inserted and then click the relevant quick tag.
  5. Once you are happy with your conclusion, click ‘Save and Preview’.
  6. Review how the conclusion will appear for that patient’s HMR.
  7. If you would like to save that template as the conclusion for that HMR, click ‘Save as conclusion for this HMR’.

Selecting an existing template

Select the template from the drop down menu and click ‘Update and Preview’.

Adding a signature

In the ‘Conclusion’ section you can also add a signature to your report. To do this simply click ‘Choose File’, find the image file on your computer, then click ‘Open’ and ‘Save Signature’.

The ‘Recommendations’ section exists for the purposes of the claim form. Select those that apply and click ‘Update’.

The ‘Submit’ section will show you which sections and essential details (if any) haven’t been completed.

Here you can also preview the HMR by clicking the ‘Preview Report’ button.

Once you have completed all sections and essential details (as indicated by green ticks), you can submit the report by clicking ‘Submit this report’. You will have one credit deducted at this point and the GP will be notified that the HMR is available for viewing and that they should organise a follow up appointment with the patient.

There are several sections that have templates, which are designed to allow you to automate a lot of repetitive report writing. The templates will update the details for the specific patient. To create a template:

  1. Click ‘Add or Edit Templates’
  2. Fill in the boxes
  3. Quick tags can be used to automate the relevant details in your reports. Insert quick tags into your template by clicking the cursor where you want the quick tag inserted and then click the relevant quick tag.
  4. Once you are happy with your template, click ‘Save and Preview’.
  5. Review how the template will appear in the report.
  6. If you would like to include that template in the HMR, click the ‘Add to…’ or ‘Save as…’ button.

Credits

Upon registration as a Pharmacist, you will receive two free credits to give you an opportunity to trial the software. During the trial, the website has full functionality. After you have used your free credits, you can continue using the site as per normal but you will need to purchase credits to complete HMRs.

Credits are available in blocks of 20, 60 or 120. To purchase credits:

  1. Go to Credits > Purchase Credits
  2. Click the ‘Buy’ button below the relevant offer
  3. You will be diverted to PayPal to complete your transaction

Unused credits will expire 12 months from the date of purchase.

Credits are charged on the submission of a report so if for any reason you cannot complete a referral or at any stage need to reject it, you will not incur the loss of a credit.

Please email us using the Contact Us form or at support@mrassist.com.au.

Claiming

It is important to note that MR Assist will only assist you in compiling the claim spreadsheet. It will not submit the claim form to the Pharmacy Guild on your behalf. You should be familiar with the 6CPA claiming rules before submitting a claim.

  1. You can view a list of HMRs available to claim at either HMRs > Current Referrals > Pending Claims or Claims > Unclaimed HMRs
  2. Select the HMRs you wish to claim using the tick boxes
  3. Provide a claim number (for your personal reference only)
  4. Click the ‘Generate Claim Form’ button
  5. The claim spreadsheet will be available for download via the Claims > Past Claims tab

You will need to upload your claim spreadsheet at the 6CPA Registration and Claiming Portal. Your claim spreadsheet is available for download via the Claims > Past Claims tab.

For step-by-step instructions on how to claim through the 6CPA portal, click here.

The Claim Number entered on MR Assist is simply for your own reference. The Pharmacy Guild will create their own Claim Number for your claim.

From 1 March 2014 a number of changes were implemented by the Pharmacy Guild:

  1. A cap on the number of HMRs that can be delivered by a service provider and an accredited pharmacist of 20 per calendar month
  2. HMRs must be conducted within 90 days of the referral from a general practitioner
  3. HMRs must be claimed within 30 days of the patient interview
  4. A time frame of 24 months (2 years) between additional HMRs for a single patient

There is no limitation on how many HMRs can actually be claimed in a given month provided the claims meet the criteria above.

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